Contact Us

Use this form to send a message about this independent guide — for example, a correction, a broken link, or a question about how a guide is written.

This site is not CAO and cannot check your application, change your choices, or retrieve your private records. For application, status, fee or offer questions, contact CAO directly through cao.ac.za or the CAO call centre on 031 268 4444 (Monday to Thursday 08h00–16h30, Friday 08h00–14h00, except public holidays).

Do not send passwords, ID numbers, passport numbers, or other private details through this form.

What You Can Write About

You can use this page to raise a correction, a broken link, or a question about how a guide on this site is written. Useful reports include incorrect information, an outdated deadline or fee, a broken link, or information that is missing from a guide. When you report a correction, name the guide and describe what is wrong, without including any private details about your own application.

What This Page Cannot Do For You

This page cannot check your application, change your programme choices, fix a login or account problem, retrieve a private record, or confirm an offer or an admission. This site is not CAO, and no message sent through this page can change anything on a CAO record. If your question is about your own application, status, fee, or offer, contact CAO directly through the official route set out below.

How To Reach CAO Officially

For application, status, fee, or offer questions, contact CAO directly through cao.ac.za or the CAO call centre on 031 268 4444 (Monday to Thursday 08h00–16h30, Friday 08h00–14h00, except public holidays). No other phone number, email address, or postal address for CAO is given on this site. If a contact detail claiming to be for CAO appears anywhere else, verify it on cao.ac.za before using it.

What Not To Send Through This Form

Never send passwords, ID numbers, passport numbers, CAO numbers, or other private details through this form, or through any form on this site. The form below is demonstration-only: when you submit it, you see a confirmation message in your browser, but nothing is sent to a server and nothing is stored. Because nothing is sent, no reply will come from this form. If you need help with a private record, use the official CAO route above instead.

Before You Write

Before reporting a problem, check the relevant guide on this site and the current position on cao.ac.za and in the current CAO Handbook. Many questions are already answered in the guides on status meanings, applications, fees, deadlines, login help, and application problems. If the official position and this site disagree, the official position prevails, and a correction report through this page helps the guide get fixed.

What To Include In A Correction Report

A useful correction report names the guide concerned, quotes or describes the part that is wrong, and says what the correct position is according to cao.ac.za or the current CAO Handbook, without including any private details about your own application. A report that only says “this is wrong” without naming the guide or the correct position is much harder to check. Because the form on this preview is demonstration-only, a report made through it will not reach anyone until a working contact route is added; the value of the report is in the detail it would contain, and the same detail should be checked against the official source in the meantime.

If You Need Urgent Help With Your Application

If your question is urgent, or if it concerns a deadline, a payment, an offer, or a record that only CAO can change, do not wait on this site or on its demonstration form. Use the official CAO route set out in “How To Reach CAO Officially” above, and have your own official information ready when you contact CAO directly. This site cannot speed up, change, or confirm anything on a CAO record, however urgent the question feels.